Garner Grazing Stations
Operations Manual & Hire Terms

This document combines the Hire Terms & Conditions, operational policies and customer guidance.

1. Definitions

Company: Garner Grazing Stations ('GGS', 'we', 'our', 'us').
Hirer: The person or organisation making the booking.
Equipment: The cart/station and all accessories supplied.

2. Booking

Bookings are made for up to 24hrs around your event date. They are confirmed and secured once the online booking is completed, payment received and written confirmation issued. Availability is first-come, first-served. After confirmation we will contact you before your event to finalise delivery or collection arrangements.

A non-refundable booking deposit of 25% is required to secure your booking. No booking is secured until this payment has been received. The booking deposit secures your chosen date and prevents us from accepting another booking for that period. The remaining balance must be paid in accordance of our payment schedule, 28 days before your event or it may result in your booking being cancelled.

3. Hire Periods

Bookings are made for event date and for a standard period of 24 hrs. Your station will be delivered in sufficient time for your event and collected at an agreed time. Delivery and collection incurs extra charges please view before booking. If the customer would like to collect and return themselves, this will be based on our availability to receive and these time windows will be agreed between both parties. These arrangements should be agreed at least 7 days before your event. Where possible we will accommodate preferred times but it can not be guaranteed.

4. Packages

Basic Hire includes cart, GN pans and steel lids.
Styled Hire includes Basic Hire plus selected styling items such as acrylic lids, roll-top covers, personalised signage, serving utensils, display trays, disposable serving ware (where included), styling accessories and setup.
Items supplied depend on the package agreed.

5. Optional Extras

Delivery, Collection, Setup, Display trays, Display boxes, Insulated boxes, Ice packs, Ice trays, Charcuterie cups, Plates, Napkins, Cutlery, Extra signage, Catering and Professional Servers. Only items on the booking confirmation are supplied.

6. Draft Pricing

Standard Food Station Hire

Monday - Thursday £195

Friday - Sunday £250

Signature Styled £350
Chiller pack £25

Delivery, Due to distance and time spent travelling and fuel costs are zone dependant

Delivery & Collection from £10-50

Professional Server £30/hour (minimum 3 hours)
Security Deposit: Collection £250 / Delivered £50.
Prices may change until a booking is confirmed.

7. Security Deposit

A refundable security deposit of £100 is required. It covers missing items, damage, excessive cleaning and late return charges. The deposit is not a limit of liability. Losses exceeding the deposit remain payable. The security deposit may also be used to cover unpaid hire charges, late return and extra cleaning costs. Deposits are normally refunded within three - five working days after inspection, dependant on bank processing speeds.

8. Inventory

A signed inventory checklist accompanies every booking. The hirer accepts responsibility for every supplied item until checked back in. Missing or damaged items are charged at replacement cost.

9. Condition of Equipment

Equipment leaves us clean, sanitised and in excellent condition. Hirers must take reasonable care, use equipment safely, protect it from theft, weather and misuse and return it in substantially the same condition allowing for fair wear and tear.

10. Cleaning

Food should be removed and equipment wiped clean before return. Excessive cleaning charges may apply. Self catering customers are advised to re clean all food vessels and implements before use.

11. Delivery &/or Collection

Delivery and collection windows are agreed in advance, they are arranged around your event requirements and/or planned delivery routes. Delivery/collection windows will normally be confirmed approx 7 days before your event. We will always ensure your station is delivered in sufficient time for your event. Collection/delivery normally takes place the following day unless agreed otherwise. While every effort is made to accomodate preferred times, these can not be guaranteed. Someone aged 18+ must be present. Risk transfers to the hirer once delivery or collection has taken place.

12. Customer Collection

These stations whilst very easy to assemble remain too large for any car boots and are also normally way too large for the majority of hatch back cars even with seats down.

They disassemble into a flat pack for transportation but the largest individual panel measures 110 cm w X 97 cm H

Customers choosing self collection must ensure they have a vehicle capable, we can take no responsibility if your vehicle is unsuitable. As a guide larger SUV’s, estate cars and some MPV’s are generally more suitable, standard hatch backs tend not to be. For instance they wont fit into a Nissan Duke but would in a Volvo XC90 otherwise a clean van is required. Customers collecting equipment are responsible for suitable transport, safe loading, unloading and storage. Damage during transport remains the hirer's responsibility.

13. Late Returns

If you’re running late, simply let us know as soon as possible. We understand unexpected delays can happen. However, where delays affect our ability to meet other customers commitments or change our plans the following charges may apply. Agreed Return times are an essential condition of hire.
Up to 1 hour late: £50
1–4 hours: £100
Over 4 hours: applicable hire charge until returned.
Where a late return causes reasonable additional costs or prevents fulfilment of another confirmed booking, GGS reserves the right to recover those reasonable losses. Charges may be deducted from the security deposit.

14. Damage

These food stations are designed for presentation and serving only. It must not be used for cooking, heating or supporting electrical equipment, including slow cookers, soup kettles, hot griddles, waffle makers, pancake machines or similar, unless expressly supplied or approved by Garner Grazing Stations. The work surface is not designed to support heavy sit, stand or climb on the station or place heavy items to damage the surface by overloading. weight. It is the hirers is responsible for damage other than fair wear and tear including incorrect transportation, negligence, misuse, water damage, fire, theft and vandalism.

15. Catering

Where catering is requested the cart may be reserved before the quotation is prepared. Catering quotations are normally issued within 3 working days. Customers have 7 calendar days to accept or decline. If declined within that period solely because the catering quotation is not accepted, the reservation payment will be refunded and the booking cancelled.

16. Serving Staff

Professional serving staff remain employees or contractors of Garner Grazing Stations. Customers must provide a safe working environment.

17. Allergens

Where Garner Grazing Stations supplies food, every reasonable effort is made to identify allergens. However, due to the nature of food preparation we cannot guarantee food is free from allergens. Customers must notify us of dietary requirements and allergies before the event. For self-catered bookings, responsibility for allergen information rests with the customer. Whilst Stations are cleaned before delivery it is essential self catering customers thoroughly re clean all items.

18. Photography

We may photograph our equipment for promotional purposes. No identifiable guests will be photographed without permission.

19. Cancellations

Our cancellation policy forms part of the booking agreement and will specify applicable refunds based on the notice provided before the event.

20. Force Majeure

We are not liable for delays or cancellations caused by events beyond our reasonable control including severe weather, road closures, accidents and emergencies.

21. Liability

Our liability is limited to the value of the booking except where prohibited by law. Nothing excludes liability for death, personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

22. Governing Law

These terms are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales.

Schedule A – Draft Equipment which may be supplied dependant on arrangement and package

Luxury catering station/cart
GN pans 12 × 1/6 + 1 × 1/1
Steel lids x 13
or Acrylic lids x 13
Roll-top covers 1/1
Stand sign
2m x 2m Backdrop stand
White Arch sign
Serving tongs
Serving forks
Serving scoops
Cheese knives
Display trays
Display boxes
Insulated transport boxes
Ice packs
Ice trays
Disposable plates
Napkins
Disposable cutlery
Charcuterie cups
Styling accessories
Parasol

.A signed inventory forms part of every hire agreement

Cancellation Policy

1. Booking Confirmation

A booking is confirmed once the required 25% non-refundable booking deposit has been received. Your booking deposit secures your chosen date and prevents us from accepting other bookings for that period.

2. Customer Cancellations

More than 28 days before the hire date
If you cancel your booking more than 28 days before your scheduled hire date, any payments made excluding the non-refundable booking deposit will be refunded.

28 days or less before the hire date
If you cancel your booking within 28 days of the scheduled hire date, all monies paid are non-refundable. This is because your booking date has been reserved exclusively for you and it is unlikely we will be able to secure an alternative booking at short notice.

3. Changes to Your Booking

If you need to change your event date, please contact us as soon as possible. We will make every effort to accommodate your request, subject to availability. If we are available on your new date, your booking will be transferred without any additional administration fee.

4. Cancellation by Garner Grazing Stations

In the unlikely event that Garner Grazing Stations is unable to fulfil your booking due to circumstances beyond our reasonable control, we will notify you as soon as possible and provide a full refund of all monies paid, including your booking deposit. Our liability shall be limited to the total amount paid for your booking.

5. Security Deposit

Any refundable security deposit paid is not affected by this cancellation policy and will be refunded in full if your booking is cancelled before the hire commences, provided no charges are due under these Terms and Conditions.