Frequently Asked Questions

What areas do you cover?

We are based in Somerset and primarily serve North Somerset and the surrounding areas. There are delivery costs based on mileage and travel time. Delivery outside our standard service area may be available—please contact us for a quotation. Customers can collect and return without incurring our delivery charges but they must ensure they have a suitable vehicle.

How long is the hire period?

Standard hire period is upto 24 hrs wrapped around your event time. Normally starting on your booking date, with return the following day, unless otherwise agreed.

What’s included with self-hire?

Self-hire includes the luxury food station, 12 small gastronorm pans, one large gastronorm pan and matching steel lids.

What is included in the Signature Styled Collection?

Our Signature Styled Collection includes luxury styling, personalised signage, decorative accessories, serving utensils, acrylic lids, display stands, setup and collection. Additional styling options, such as personalised backdrops and balloon décor, are available depending on your chosen package.

Cooler packages are also available .

Is food included?

Food is not included with self-hire or Signature Styled packages. Fully catered food station experiences are individually quoted.

Can I choose my own theme?

Yes. We can style your station to suit your event, colour scheme or celebration. We also offer personalised signage and backdrop options with our Signature Styled Collection.

Do you deliver and collect?

Yes. We deliver, set up and collect the station. These units do not fit in a car boot nor in a standard car hatchback. Delivery charges apply depending on your location. Please see terms and conditions.

Can I collect and return myself?

These stations whilst very easy to assemble remain too large for any car boots and are also normally way too large for the majority of hatch back cars even with seats down.

They disassemble into a flat pack for transportation but the largest individual panel measures 110 cm w X 97 cm H

Customers choosing self collection must ensure they have a vehicle capable, we can take no responsibility if your vehicle is unsuitable. As a guide larger SUV’s, estate cars and some MPV’s are generally more suitable, standard hatch backs tend not to be. For instance they wont fit into a Nissan Duke but would in a Volvo XC90 otherwise a clean van is required. Customers collecting equipment are responsible for suitable transport, safe loading, unloading and storage. Damage during transport remains the hirer's responsibility.

How do I book?

Bookings are made solely through our online live booking system. Your booking is only confirmed once payment or 25% non refundable deposit has been received, reservations are made on a first come, first served basis, stations can not be held without payment, if a specific date is important to you it is strongly suggested you book it immediately to avoid disappointment. Your remaining balance is due 28 days before your event.

Why do I pay a security deposit?

A £100 refundable security deposit is taken at every booking to protect our equipment. Provided all the equipment is returned on time, clean and in same condition as received your deposit will be returned to you in 3 - 5 days depending on bank transaction speed. More details are provided during the booking process and terms and conditions.

What happens if the equipment is damaged?

The hirer is responsible for any loss, damage or excessive cleaning required due to their hire period. Full details can be found in our Terms & Conditions.

Can I cancel my booking?

Cancellation terms depend on how much notice is given before your event. Please refer to our Terms & Conditions for full details.

Can you create something bespoke?

Absolutely. If you have a unique idea or theme in mind, we’d love to discuss creating a bespoke food station experience just for you.